TERMS AND CONDITIONS
By visiting the Jem By Sharon website, www.jembysharon.com, you are accepting and consenting to be bound by the Terms and Conditions provided herein. All rights, including copyright, in this website are owned by JemBySharon. Any use of this website or its contents, including copying or storing it in whole or part is prohibited without the permission of JemBySharon
We reserve the right to revise these Terms at any time by amending this page. Updated terms will supersede all previous versions of the Terms. By continuing to access or use the Site, you agree to the revised Terms.
Shipping Policy
JemBySharron has a Worldwide FREE shipping policy. Estimated delivery time
- Israel, 7-10 Business Days
- Worldwide, 7-15 Business Days
For express delivery please contact [email protected] with your order details.
Please note that items sent outside Israel may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility of the customer. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase.
JemBySharon takes all necessary measurments that your order will be delivered on time. Nevertheless, JemBySharon has no control over your local postal services hence JemBySharon cannot be held responsible for any delays in delivery neither any delays which are the result of customs and country policy.
Looking after your JemBySharon Jewellery
We hope that you are delighted with your JemBySharon Jewellery.
To keep your jewellery sparkling, we recommend that you follow these few simple care instructions.
- You should avoid wearing your jewellery while showering, swimming, washing dishes, engaging in sports or working, in particular you should avoid contact with perfumed products and chemicals.
- When you are not wowing other people with your JemBySharon Jewellery, we recommend that you keep your jewellery inside its original pouch to help prevent tarnishing.
- Should you need to clean your jewellery, simply wipe it gently using a soft polishing cloth to remove any dirt and tarnish
Return Policy
We want you to be delighted with your JemBySharon and therefore if you are not completely satisfied with your purchase, we are happy to offer an exchange or store credit, subject to the following terms:
- You must contact JemBySharon within 7 days of receipt of the goods, via e-mail
- All items must be returned unworn and in their original packaging within 14 days of receipt
- The cost of returned items is at the customer’s expense unless otherwise agreed by JemBySharon
- All items returned are done so at the customer’s risk. We recommend that you obtain proof of postage for all returned items
- All exchanges or store credit will be made within 21 days of receipt of the returned item(s).
- This does NOT apply to any customized, personalized or engraved pieces, those item(s) cannot be returned.
Warranties
JemBySharon items are made to the highest standard using quality materials. To prolong the life of your items, so that you can enjoy wearing it for years to come; we ask that you take the time to review the care instructions.
Should it be necessary, JemByShron will carry out any repairs resulting from normal wear and tear, free of charge, for a period of up to six months from the date of purchase. Thereafter, we will be happy to repair your jewellery for a small fee. Please contact us to arrange this prior to returning your jewellery.
We regret however, that any damaged as a result of not following the care instructions, must be replaced at the customer’s own expense.
